Frequently Asked Questions

If you need to talk about any issues or questions that are not covered on this page, please feel free to contact a member of the Tracker support team on +(0)207 478 7725 or e-mail support@tracker-online.com

To watch our online demo video  click here

How long does it take for my business to have access to Tracker?

On receipt of your order form, the Tracker support team can set up your account within one working day.

What are the additional benefits of using Tracker?

RSM Tenon has negotiated a discounted rate for Companies House documents exclusively for Tracker users.

Do you have a dedicated support team who can answer any questions and provide training?

Tracker and PRM are provided from the dedicated National Client Service Centre based in Finsbury Circus, London. This is a centre of excellence for insolvency related issues and a team is on hand both to resolve any questions and to provide online training.

Can it be used by all organisations?

Yes, Tracker is a product that can be used by all businesses whether in the private, professional or public sectors. It is a portfolio management tool which helps all business owners to manage risks and avoid bad debts as well as target new business.

To watch our online demo video  click here

Can I review my clients, suppliers and competitor’s credit score using Tracker?

Yes, Tracker has the ability to show the credit score but the system also lists the credit history allowing you to review their credit score over previous years.

To watch our online demo video  click here

How many users can use Tracker under your basic package?

Our basic package allows up to four users to have access to Tracker.